Contact is one of the most important aspects of a successful
company, especially one that serves the communication industry.
From focus groups and surveys to
emails and our client newsletter, we believe there
is much value in listening to clients and sharing best practices.
In fact, Newsroom boasts a 99% ten-year client retention rate due
in large part to our dedication to client communication.
Some companies are so big, clients can feel like their feedback is
easily ignored because their only communication is with a support
desk that doesn't talk to developers. Other companies are so
small, feature requests may not be considered because there aren't
enough resources to do the work.
Our development team practices an open door philosophy, a principle
that has paid off time and again. Indeed,
some of Newsroom's most successful products and enhancements have
come directly from client suggestions.
Our entire development team
is encouraged to think-up new ideas and work with existing clients
so they stay in touch with the core needs of local newsrooms.
As a client of Newsroom Solutions, you have access to a research
and development staff willing to hear your ideas and work to
satisfy your needs. It's our commitment to you.
This tool automatically alerts our desk to potential
problems including loss of connectivity to TickerWire,
full drives, and stalled system services. Remote system
monitoring is at the heart of maximizing up-time to
mission critical services delivered by Newsroom.
