Newsroom Solutions: Support

Newsroom Solutions wouldn't be considered the industry leader if it didn't employ an industry-leading support staff to back up its software and hardware. Unlike other companies, our support desk is staffed with dedicated full-time support engineers, many with previous employment in broadcast news. Support is not a part-time job and our support engineers aren't taking time away from development by helping our customers. It's all they do.

For most people, NewsTicker is a mission critical application and immediate support is not just expected, it's vital. We not only acknowledge this, we've taken the added step of proactively monitoring all our client platforms 24x7x365. Newsroom Solutions' Support Desk receives a realtime view of the status of our client systems through a direct link with Newsroom's four Data Control Centers. This tool automatically alerts our desk to potential problems including loss of connectivity to TickerWire, full drives, and stalled system services. This valuable service is all part of our normal support package -- an end-to-end solution to maximize up-time of mission critical applications delivered by Newsroom.

Full support, which includes after-hours emergency response, is standard for all Newsroom Solutions customers.